Your cleaning duties are mandatory, as outlined in the Tenancy Agreement you signed.
If you live in a Studio within one of our propeties, only section 2, Waste disposal, bins and recycling, applies.
We ensure that you have a cleaner who carries out a deep clean every six months. This covers areas not normally touched by the weekly clean. e.g top of fridges, behind appliances, the oven, toilet hinges, window frames, the front door.
We also respond to you if you let us know when any housemates are consistently leaving the place untidy or unclean, by logging the issue, investigating and if necessary, sending a formal warning.
Report any cleaning issues on the Reporting page.
You agree that you undertake the following:
All the tenants have agreed that they actively choose to live in a clean and tidy household. This means having consideration for your fellow housesharers and doing your best to keep shared rooms and spaces as tidy as possible.
Even when it is not your cleaning week, you are responsible for:
| Our handy video explains your day-to-day responsibilities further. |
The council collect your bins from the kerbside every Tuesday morning, usually between 6:45am to 8.30am. General waste and recycling are collected on alternate weeks. See Cheltenham Borough Council bin collection days (inc. bank holidays), though it’s often simpler to just look down the road and see what bins your neighbours are putting out.
Things to get right:
Only biodegradable bags are allowed in the food waste container.
To simplify the process, we have a green recycling box for each type of rubbish:
We often have to remind the housemate of the following:
Cheltenham Borough Council has produced a useful recycling information leaflet.
If your household does not have cleaning provided by us, the housemates will either manage their own cleaning system or we provide a cleaning rota. If your are in a household where we provide a rota, during your Cleaning Weeks (dates of which you have been emailed), you are responsible for cleaning the shared spaces in the property. If you are away it is your responsibility to ensure that a housemate takes your place. Cleaning rota duties throughout the week :If you receive our cleaning rota, during your Cleaning Week you are responsible for:
| How to do the job properly |
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For health, safety and fire emergencies please phone 999.
For internal flooding call Bob on 07598 481196 and if no answer leave message and text then call 07470 365184 and finally 07477 803267.