Use this form to log any faults (except for broadband issues – see below) or safety issues that will require action to be taken by us. As per your contract it is your responsibility to report any problems using the following procedure:
We will then send the appropriate contractor out within a suitable timeframe.
Do not use this form to contact us about imminent danger to the property (e.g. a serious internal flood) instead text or whatsapp us on 07477 803267.
For health, safety and fire emergencies phone the emergency services on 999 or 112.
For non-urgent medical help call the NHS on 111. For non-urgent calls to the police (for example, to report a theft) call 101.
Use this form if you have been disturbed by a housemate or other tenant within the property not following the house rules, as detailed in the Tenancy Agreement.
If any violence, threat or intimidation is involved, please call 999 in addition to completing the form below.
We will log the incident and undertake appropriate actions if necessary. You will also be asked whether you are happy for your name to be mentioned to the person causing the issue.
Household Cleanliness/Tidiness Issues
Before reporting housemates being untidy or not cleaning shared spaces, please try to address the issue with your housemates first, as it is each housemate’s responsibility to leave shared spaces clean and tidy. If the same issue keeps taking place please report it to us.