News & Inspections

1 Oct 2023 – We are now recording any internet downtime shown on the job status link. This will enable us to monitor the quality of the internet provider.

02 Feb 2024 – In order to check the status of all issues, we have created new links to see the state of repairs. Please go to the your house manual for this link.

News

We recently asked for feedback from current and past tenants, and the results are below.

Landlord Feedback Survey
Tenants were asked to give a score between 1 and 5 (where 1 was very poor and 5 excellent) for the following three questions:

Q1: How would you rate me by comparison with other landlords you have known? Score:
Q2: How satisfied are you with any repairs that have been carried out? Score:
Q3: How responsive are we when problems occur? Score:

Overall satisfaction score: 4.85

We are continually improvement the quality fo what we offer. When we get feedback we not only look at sorting the issue but look any preventative actions needed to prevent issue re-occuring.
Condensation: To avoid problems caused by excessive condensation please ensure that when drying clothes or during bathing and cooking that there is adequate ventilations.
We now have House User Manuals available for each of our properties

STOP PRESS

We have had feedback that we can do better in the induction. We are therefore planning to add a location map showing where all the shared facitities are located e.g. freezers, clothes pegs etc. This is planned to be completed in April 2023/

Inspections

Room Inspections are undertaken every 6 months in order to check for safety issues and whether any repairs are becoming necessary. We are obliged to give you no less than 48 hours notice though we usually give 2 weeks’ notice. It is advisable to be present when we inspect your room.
Shared Spaces Inspections are undertaken at the same time as room inspections but can also be undertaken at any time as part of our commitment to giving our tenants the level of cleanliness and tidiness that they agreed to when they signed the tenancy contract. We are not obliged to give tenants notice of a shared space inspection.